HP Printer Troubleshooting

HP Printer Troubleshooting

As we all know that Hewlett-Packard printers are known for their reliability but just any other piece if IT equipment they are vulnerable to failures. They also need a helping hand from time to time.  From the ubiquitous paper jam to the vexing 50.4 error, there are many others problem you could face related to HP (Hewlett-Packard) Printers. We have researched a lot related to the problems people would face while using HP Printers. So after thorough discussion with our experts we come up with the solutions of the problem you probably would face or facing right now. So what we are expecting from you is just follow the below mentioned steps and execute them carefully. Your problem will definitely be solved.

HP Printer Troubleshooting
HP Printer Troubleshooting

 

Your HP Printer was working over the network before, but now is not working.

  • First of all try to restart your computer, printer and router.
  • Then check out, your HP printer is connected to the network or not?
  • Print a Wireless Network Test report from the printer control panel. On many printers pressing the Wireless button allows direct access to printing this report. Consult your manual for the instructions.
  • On the wireless network test report check the following.
  • In the Diagnostic Results “Connectivity” area, is Connected indicated as PASS?
  • If not, your printer is not connected to the network this time, Make sure that your router is turned ON and functioning properly.
  • You may need to connect your printer to the network again. To know, click on this link http://www8.hp.com/in/en/campaigns/wireless-printing-center/printer-setup-help.html .
  • Check out any messages at the top of the report that can help you correct the problem, and follow the instructions shown.
  • In the “Current Configuration” area does the Network Name (SSID) match your network name?
  • If your Printer is not connected to the network you may need to reconnect it to the network.
  • Is your computer connected to the network?
  • Windows- Download and run the HP Printer and Scan Doctor, click on this link https://support.hp.com/in-en/document/c03286146 to learn how to download HP Printer and Scan Doctor.
  • Mac- To check the wireless connection, click the Wi-Fi corner in the upper right corner of the Menu Bar.
  • Have you changed anything recently on your Computer?
  • If you have installed and updated security software, this may block communication, For troubleshooting steps, click on this link http://www8.hp.com/in/en/campaigns/wireless-printing-center/printer-setup-help4.html .
  • If you have installed new software or updated your operating system recently, consider restoring your system back to a complete system backup or a recently created restore point when the printer worked.
  • Was anything changed or updated on your wireless router recently?
  • In case if you have replaced your router then you may need to reconfigure your HP router to with the new router settings.
  • To reconfigure your HP router, Follow the instructions http://www8.hp.com/in/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html .
  • In case if your router is provided to you by ISP (Internet Service Provider), then you may need to take some special steps to connect your printer, Follow the instructions by clicking on this link http://www8.hp.com/in/en/campaigns/wireless-printing-center/faq.html .
  • If you have changed the following wireless settings, you may need to reconfigure your HP printer to work with the new router settings.
  • If you have changed the security type and password then click on this link and follow the instructions http://www8.hp.com/in/en/campaigns/wireless-printing-center/faq.html .
  • If you have changed the Network name or hide the name from being broadcast, follow the instructions after clicking on this link http://www8.hp.com/in/en/campaigns/wireless-printing-center/wireless-network-help3.html .
  • If you have enabled MAC address filtering, follow the instructions after clicking on this link http://www8.hp.com/in/en/campaigns/wireless-printing-center/faq.html .
  • In case if you have enabled Wireless or AP Isolation, this setting will keep wireless devices from communicating with each other over the network. Disable this setting and try again.
HP Printer Troubleshooting
HP Printer Troubleshooting
  • Are you connected to Virtual Private Network (VPN)?

A VPN (Virtual Private Network) is used to make a secure connection to a remote network (for example, if you access your work network from home). You will probably not be able to print to your wireless printer while actively connected to a VPN. Temporarily disable your VPN connection and then try to print again.

  • Has the IP address on your printer changed?

Windows- Run the update IP address utility, if it is available for you model.

Windows XP, Windows Vista or Window 7.

  • Start -> Programs -> HP -> Update IP address.

Windows 8/8.1:

  • First of all launch the Printer Software from the Start screen (icon for the printer model name) or from the tile named for your printer.
  • Then select (click or touch) Utilities on the top of the Printer Software screen.
  • Now select update IP address.

Compare the Printer’s Previous IP Address with the IP Address on the Wireless network test report, In case if they don’t match follow the below mentioned steps.

  • First of all enter the IP Address from the Wireless Network Test report in the Printer’s Current IP Address field on the computer.
  • Click search to ensure printer can be found and then click save to update your software.

In this case, it is recommended that you set a static IP Address on your printer. Follow the instructions http://www8.hp.com/in/en/campaigns/wireless-printing-center/faq.html . If you do set a static IP address on the printer, you will have to run the Update IP Address utility again to update the software with the new address.

If the update IP address program is not available on your computer or did not run successfully then in that case you need to install and run HP Print and Scan Doctor, select your printer and then click on Next.

  • Remove and re-add your HP Printer.
  • In the System Preferences, click on Print & Fax or Print & Scan or Printers & Scanners.
  • Now select the printer and click the minus sign to delete it.
  • Then click on the plus sign and add the printer again.

Your HP Printer has never worked over the network.

HP Printer Troubleshooting
HP Printer Troubleshooting
  • What router settings you are using?
  • Check your router settings. Some advanced router settings may be incompatible with your printer.

To access your router’s settings, first of all open a web browser, type in the router’s default IP address, and press Return. See the documentation that came with your router for the router’s default IP address. If you haven’t changed the router’s username and password from the default, see the documentation that came with your router. Many times the default username is admin and the password is password.

Check the following settings for your router: These settings might be listed under a section called “Wireless” or “Security”; though every router is different so consult your router documentation or manufacturer for specific details.

  • MAC Address Filtering– If MAC Address filtering is enabled, Follow the instructions after clicking on this link http://www8.hp.com/in/en/campaigns/wireless-printing-center/faq.html
  • 11 only mode: In case if 802.11 mode is selected change to a setting that includes (at least) 802.11g. Other modes may be present but ensure that 802.11 is among them.
  • 5 GHZ mode only: HP printers can connect to the 2.4GHz frequency band but not the 5GHz frequency band. If you have a dual band router you must provide a 2.4GHz frequency for the printer to connect to.
  • Channel: By default most routers have the channel selection set to Auto which allows the router to select the channel. Print the Network Configuration Page available on your HP printer. The last page will show networks detected in your area and which channels they are using. It’s best to use a channel least used by other networks. Channels 1, 6 and 11 are usually good choices. Manually set the channel on your router to the best channel.
  • Wireless Isolation: If enabled, this setting will keep wireless devices from communicating with each other over the network. Disable this setting and try again.
  • DHCP: If DHCP is disabled, the printer will not be able to acquire an IP address which is required for the printer to communicate over the network. Enable the DHCP setting and try again.
  • Guest Mode: if your wireless router provides a Guest connection, make sure that neither the printer nor the computer is connected as a Guest. Devices connected to the Guest connection are isolated from other devices.

You may also want to check for any firmware updates to your router. Consult your router documentation or manufacturer for details on how to do this.

 

We hope you find the information above helpful.